Voice
Voice enabled technologies
Voice assistants support residents and staff across the care home. Residents stay independent and connected, and information is captured and recalled hands free.
Digital Total Quality Management Systems
The quality infrastructure for Scottish social care.
From a single care home to a whole Health and Social Care Partnership, myTQM turns total quality management into working software that is live in production today.
127k+
system actions logged
99.7%
platform uptime
What myTQM is
Total quality management, made digital.
Total quality management is a proven discipline for running safe, improving organisations. myTQM brings it into software built for the realities of regulated Scottish care. Every audit, incident, policy and improvement action is captured, connected and ready for inspection. Aligned to the Care Inspectorate and Healthcare Improvement Scotland from the ground up.
Intelligent scheduling
An intelligent rota system that builds shifts, protects safe staffing ratios and flags gaps before they appear.
Quality audits
PDSA and QIA cycles that turn audit findings into measurable improvement.
Incident and safety
Root cause analysis and incident management with a full audit trail.
Experience and feedback
Resident, family and staff voice through a connected family portal.
Training and competency
Staff records, competency tracking and training compliance in one place.
Policies and procedures
Versioned documents with review workflows and acknowledgement tracking.
Risk register
Live risk scoring with mitigation actions and ownership across the home.
KPI dashboards
Real time performance reporting from the unit to the leadership view.
CI Pack Generator
A 95 page Care Inspectorate evidence bundle assembled in 2 minutes.
Built in intelligence
Voice and AI, built into the platform.
myTQM is more than a set of modules. Voice technology and an AI assistant are built into the platform, making quality faster to capture and easier to act on.
Intelligence
Built in AI assistant
An AI assistant built into myTQM that drafts reports, summarises records and surfaces the actions that need attention first.
The platform
One company. A growing family of products.
myTQM builds interoperable products on a single quality core. Each one serves a different layer of the sector, from the individual home to the whole partnership.
therota
Provider tier
The total quality management platform. Seven integrated modules, the CI Pack Generator, scheduling, staff records and a mobile app. Live in production today.
Visit therota.co.ukCommissioner Intelligence
Commissioner tier
A portfolio view for Health and Social Care Partnerships. Contract monitoring, workforce intelligence and resident outcomes across every commissioned provider in one place.
Layer 4 of the myTQM platformBenchmarking Network
Sector tier
Anonymised, consented benchmarking across providers. Sector wide quality intelligence that shows every home where it stands and where to improve.
Layer 5 of the myTQM platformSee it in action
Step inside the platform.
Walk through myTQM yourself and see how it works, from the intelligent rota to inspection evidence.
The approach
Built inside the sector, not retrofitted to it.
myTQM was built by people working in the care industry and Strathclyde University Digital Leadership Programme in Glasgow. Using Scottish Approach to Service Design throughout, it is mapped to Care Inspectorate Quality Framework. Every product is evidence led and interoperable with the myTQM core, layer by layer.
Core TQM modules
Audits, incidents, policies, risk, training and performance.
CI Pack Generator
Inspection evidence bundles mapped to Care Inspectorate quality indicators.
Inspection Readiness Score
A live quality indicator dashboard showing readiness in real time.
Commissioner Intelligence
An HSCP portfolio view across every commissioned provider.
Benchmarking Network
Anonymised cross provider data and sector wide quality intelligence.
Who it serves
One core, three points of view.
myTQM works at every level of Scottish social care, with each tier seeing the part of the picture that matters to it.
Providers
Single homes and managers who need quality to be visible day to day and inspection to be calm.
Care groups
Multi home operators who need consistency and oversight across every site they run.
Partnerships
HSCP commissioners who need assurance across an entire portfolio of providers.
Evidence and impact
The numbers behind the platform.
myTQM has been live in production since March 2026. The figures below are measured, not projected.
2 mins
CI evidence pack assembled
A 95 page Care Inspectorate bundle in 2 minutes, against 40 hours done manually.
89.3%
Reduction in admin workload
Time returned to care across every home running myTQM.
£1.28M
Annual value created
Measured operational value across the homes running myTQM.
Zero
Critical incidents since go-live
99.7% uptime and a clean record across 127,492 logged actions.
The company
Founded to close a gap.
Scottish social care had no quality platform built for its regulation, its language and its pressures. The tools available were designed for other systems and other countries.
myTQM started with therota, proved it in production, continuously building interoperable products to further enhance the already exceptional myTQM core. Every release is shaped by people who run the work, not just write the software.
Built with care, for care. Quality is provable, measurable and evidenced at the touch of a button.
myTQM
Digital Total Quality Management Systems
Get in touch
Let's talk about quality.
Whether you run a single home, a group or a partnership, we would like to hear from you. Book a walkthrough of therota or start a conversation about what comes next.